Email support@onboardhive.com and a person answers — usually the same day, always within two business days. Tell us the guide name and what you expected to happen; if it is a capture problem, the site you were recording on helps most.
Reload the tab you are recording and start again — a tab that was already open when you installed or reloaded the extension has to be reloaded once before it can hear it. The badge on the toolbar icon carries the step count while recording; if it is not counting up as you click, nothing is being captured. Chrome also rate-limits screenshots, soStepProof spaces captures about half a second apart: click deliberately rather than hammering through.
Open the guide, click the step, and drag a box over it — that region is blurred for everyone who has the link, including people you already sent it to. The automatic pass finds emails, long numbers, phone numbers and amounts; it deliberately never blurs buttons, links or navigation, because a blurred “Add people” button is a broken guide.
Each link is single-use per person and is replaced whenever a new one is issued — a follow-up email or “Copy link” on the Progress page both retire the previous one, so an older email in their inbox will stop working. Send them the newest link. Their progress is kept either way.
Right-click the toolbar icon → Remove from Chrome. That deletes the pairing key held in your browser. To cut off every browser you have ever paired, use “Revoke all extension keys” in Settings. Deleting a guide deletes its screenshots, its recipients and their progress.
Billing, refunds and account deletion: support@onboardhive.com. What we store and what never leaves your browser is set out in the privacy policy.
StepProof is made by AI Consulting Group, Bengaluru, India.